FREQUENTLY ASKED QUESTIONS
Warranty Policy
Shipping and Orders
Purchase
Shipping and Orders
You can type in your airway bill number according to your shipping courier of choice.
https://www.jet.co.id/track (J&T)
https://jne.co.id/tracking-package (JNE)
We have an unboxing video policy, please contact our customer service for further information. We do not accept refunds and exchanges for wrong colour orders and damaged to the products after use
All Sourtier leather products are made with 100% handpicked leather, we’ve included a small guideline card on how to take care of your leather goods inside your packed purchase.
All shipping made before 4PM will be shipped the same day of your purchase. Weekend orders will be shipped first thing Monday morning. Delivery charges will vary depending on your area.
Sourtier delivers products all over Indonesia & Worldwide, please kindly input your address and details correctly to ensure product arrives safely to you.
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Your payment is secure with us. We use Midtrans, a trusted and secure payment gateway with encrypted payment processing and industry-standard security measures to protect your transaction and payment information.
Our team is available everyday from 10am to 9pm (WIB) to answer your questions on English or Bahasa.