Free Shipping Across Indonesia with minimum order 500K
FREQUENTLY ASKED QUESTIONS
Shipping and Orders
You can type in your airway bill number according to your shipping courier of choice.
https://www.jet.co.id/track (J&T)
https://jne.co.id/tracking-package (JNE)
We have an unboxing video policy, please contact our customer service for further information. We do not accept refunds and exchanges for wrong colour orders and damaged to the products after use
All Sourtier leather products are made with 100% handpicked leather, we’ve included a small guideline card on how to take care of your leather goods inside your packed purchase.
All shipping made before 4PM will be shipped the same day of your purchase. Weekend orders will be shipped first thing Monday morning. Delivery charges will vary depending on your area.
Sourtier delivers products all over Indonesia, please kindly input your address and details correctly to ensure product arrives safely to you.
purchase
- All transactions made on the Sourtier.com site are highly secure. An SSL encryption system is in place to
protect personal and payment data. - Sourtier agrees to not store your credit card details.
- In addition, we enforce the security of payments through the secure 3D system for Visa, Mastercard and
American Express cards thus equipped. An additional step takes place upon payment, verifying the
cardholder’s identity and confirming the transaction. Each bank has its own authentication. For any questions
regarding your 3D Secure code, please contact your bank directly. - Our Customer Service may also conduct verifications and contact you before approving the transaction and
confirming the order to collect more information in order to fight against fraud and guarantee your protection
Our team is available Monday to Friday from 10am to 9pm (WIB) to answer your questions on English or Bahasa.
customer service
Call +6287777171054 / +6287777178451
Email [email protected]
GIVENCHY accepts the following payment methods for online purchases: Visa, Mastercard, American Express, JCB, CUP, Discover, Paypal, Apple pay. An authorization application will be sent to your bank. Please note that your billing address must be identical to the one listed on your credit card statement. At present, we do not accept gift cards.
All our products are delivered in GIVENCHY wrapping. Upon confirmation of your order, you will have the option to request gift wrapping; this service is offered free of charge.
Personalized message
We offer the option to include a personalized message when sending a gift order.
Please note that GIVENCHY reserves the right to withhold or refuse the acceptance of a product order accompanied by messages containing statements contrary to the law or morality.
Receipt and Price
The receipt (in PDF format) of your order on Givenchy.com will be sent electronically to your email address. This receipt, which we advise you to print and keep, will also be available by logging in to your Customer Account.
The price will be removed from the label of the products you ordered and the receipt will not be attached to your order at the time of shipment. You may receive a paper version of your receipt upon request from Customer Service. This request, accompanied by your proof of identity, must be sent within 12 months from the issue of the receipt received by email.
To contact our Customer Service, please consult the “Contact” section of the Site.
BEWARE COUNTERFEIT GIVENCHY PRODUCTS
As a leading luxury brand, Givenchy addresses the issue of counterfeiting every day.
When a customer purchases a Givenchy product, they expect excellence of craftmanship and quality that lasts. Conversely, counterfeit replicas are most often made of inferior materials, with a demonstrable lack of know-how and artisanship, resulting in a product that does not stand the test of time.
Counterfeit products infringe on our designers’ creativity and misappropriate the expertise of our craftspeople. The sole guarantee of quality and product durability lies in purchasing genuine Givenchy products.
At Givenchy, we take the issue of counterfeiting extremely seriously. We constantly monitor and report purveyors of counterfeit wherever they are found, online and off.
Authentic Givenchy products are sold exclusively in Givenchy stores, through our official website www.givenchy.com, and via a selective network of approved retailers.
All transactions made on the Givenchy.com site are highly secure. An SSL encryption system is in place to protect personal and payment data.
Givenchy agrees to not store your credit card details.
In addition, we enforce the security of payments through the secure 3D system for Visa, Mastercard and American Express cards thus equipped. An additional step takes place upon payment, verifying the cardholder’s identity and confirming the transaction. Each bank has its own authentication. For any questions regarding your 3D Secure code, please contact your bank directly.
Our Customer Service may also conduct verifications and contact you before approving the transaction and confirming the order to collect more information in order to fight against fraud and guarantee your protection.
account
GIVENCHY accepts the following payment methods for online purchases: Visa, Mastercard, American Express, JCB, CUP, Discover, Paypal, Apple pay. An authorization application will be sent to your bank. Please note that your billing address must be identical to the one listed on your credit card statement. At present, we do not accept gift cards.
Creating a Givenchy.com account allows you to be quickly identified during your visit to the website.
You can also:
- Manage your newsletter subscription preferences
- Update your personal information
- Take advantage of suggestions for customized products and exclusive content
For your safety, Givenchy.com does not store your credit card information and will not share your personal information with any third party.